Privacy Policy for Whitehaus Building
​About Us and This Policy
Whitehaus Building ("we", "us", "our") is a professional custom home building company operating in New South Wales, Australia. Our core services include designing and constructing New Homes, Duplexes and Granny Flats.
This Privacy Policy explains how we collect, use, and handle your personal information to provide these specific services, in full compliance with Australian privacy laws. We are committed to transparency and protecting your data.
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Information We Collect​
To provide our building and real estate services, we may collect information such as:
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Contact Details: Your name, email address, and phone number so we can communicate with you.
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Project & Land Information: The physical address of your property or land, design preferences, construction plans, and budget details. This is essential for us to provide accurate quotes and carry out building work.
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Website Data: We use cookies to collect anonymous technical data about how visitors use our website. This helps us improve site functionality and user experience.​
How and Why We Use Your Information
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Your information is used solely to deliver our services to you. The specific purposes are:
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To Provide Quotes & Consultations: We use your contact and project details to create detailed building proposals, cost estimates, and provide expert consultations.
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To Deliver Construction Services: Your name, address, and project details are used to manage the entire building process. This includes scheduling tradespeople, ordering materials for delivery, and submitting necessary applications to local councils for building approvals.
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To Facilitate Property Sales: If you inquire about a home we have for sale, we use your information to provide details, arrange viewings, and manage the sales process.
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To Improve Our Business: Anonymous website data helps us understand what potential clients are looking for, allowing us to improve our services and website.
We will never sell your personal information to third parties.
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Sharing Information to Build Your Home​
To complete a construction project, we must share relevant information with trusted partners. This is limited to what is necessary and includes:
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Subcontractors & Suppliers: Sharing your site address and relevant plans with tradespeople (like plumbers and electricians) and material suppliers.
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Engineers & Certifiers: Providing plans and details to professionals required for structural assessment and building compliance.
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Local Councils: Submitting your information as part of Development Applications (DA) and other required approvals.
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Data Security​
We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While no online system is 100% secure, we are committed to keeping your data safe.
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Your Rights & Contacting Us
You have the right to access and correct the personal information we hold about you.
If you have any questions, wish to access your information, or have a complaint, please contact us via the contact form on our home page.
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If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner (OAIC).
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